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Section: Catering & Hospitality Vacancy 107 |
| Post:Receptionist
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Salary contractual |
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| Requirements and conditions |
| Age: |
Has no value
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| Gender |
Has no value
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| Education: |
no
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| Work schedule: |
Has no value
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| Work place: |
Southampton
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| The announcement text: |
Job Title - Receptionist
Role
To give quality service, both to customers and colleagues. To provide a reception service to guests for enquiries, reservations, arrival and departure, accounts and cash handling, communication systems, related administration and other customer assistance, to standards specified by the hotel and department, adhering to company and statutory regulations.
Main duties and responsibilities
* Have a full knowledge and promote the hotel`s facilities, services and company products.
* Carry out advanced reservations, accept deposits and issue confirmations and receipts. Deal with chance bookings and cancellations.
* Deal with room allocations, guests arrivals, check-in and departure procedures. Accept and process messages and enquiries.
* Post transactions to bills, make adjustments, process accounts and accept guest payments*transfers to ledger accounts.
* Handle and keep safe cash, cheques, vouchours, travellers` cheques and foreign currency.
* Maintain floats and prepare banking.
* Arrange safe custody of guests property.
* Carry out close of business administration, reports and balancing. Process hand-over procedures.
* Use the switchboard, facsimile machine, telex and other word processing*IT equipment.
* Conduct ring-round procedures, promote and sell up the hotel`s services. Achieve maximum occupancy*revenue.
* Assist and be curteous to guests and display good customer care and social skills at all times.
* Maintain a high level of personal hygiene and appearance, wearing the appropriate uniform.
* Work in co-operation with other departments, especially housekeeping services. Develop and maintain effective working relationships with colleagues both in front office and in other departments.
* Attend hotel and departmental training sessions whenever instructed.
* Adhere to procedures for the security of keys and property - company, guest and personal. Deal with lost property and report immediately any suspicious circumstances or persons acting strangely.
* Work safely, conforming to statutory and company health and safety regulations, especially fire precautions, manual handling, disabled persons and reporting of accidents. Comply to other related statutory regulations (e.g. Hotel Proprietors Act and Data Protection Act).
Occasional Duties
* Assist in other departments during emergencies or as deemed necessary by management.
* Carry out when instructed by line manager, any other duty or task outside the normal daily*weekly routine but within the overall scope of the job.
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| Contact information |
| Employer: |
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| Email: |
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| Phone: |
01474 879879
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Publication date: 2009-04-12 01:01:41
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